Shipping & Guarantees

Shipping Policy

Orders ship Monday through Wednesday each week depending on the selected shipping option.

UPS 3 Day orders will only ship Monday and Tuesday to avoid weekend delays.

UPS 2nd Day and UPS Next Day Air will ship Monday through Wednesday.

Here in Colorado, we occasionally have unpredictable weather.
In the event of unsafe weather, we will reach out to communicate our plan for shipping.

Standard Packaging

All plants are packaged with care to ensure they arrive safely.

Plants are shipped in a plastic nursery pot in the medium they have grown in to avoid root disturbance.

The leaves and stems are cushioned with polyfil and the entire plant is then wrapped in packing paper and bubble wrap or shipping foam for additional padding. The tube is then wrapped in corrugated cardboard to protect it from damage inside the box. The fully wrapped plant is then cushioned with crinkle paper.

Winter Weather Packaging

In order to protect against cold temperatures, all plants shipped during the winter months are sent using our winter weather packaging free of charge.

Plants shipped in this way are insulated with additional polyfil surrounding their stems and leaves. The plant is then wrapped in packing paper and insulated, mylar reflective bubble wrap which helps to maintain a stable temperature inside the box. The fully wrapped plant is then cushioned with crinkle paper. All edges of the box are then sealed to keep heat in and cold out.

Heat packs are also available for purchase if necessary.

Live Arrival Guarantee

We package all of our plants securely and have had success shipping hundreds of plants in this manner. We are proud to offer a live arrival guarantee for our plants.

As long as you have met the requirements above by contacting us within 1 hour of the first delivery attempt and provided the accompanying photographs, please do not worry about the time elapsed before we reply. We answer messages as quickly as possible, but we are not always available for an immediate response.

What isn’t covered by the Live Arrival Guarantee?

Minor cosmetic damages to foliage including bends, scuffs, minor breakage, and yellowing. Please know that while we take great care in shipping your new plants and have had success in the packaging methods we use, shipping is stressful on a plant. The above are normal hazards of shipping live plants and are not covered by the guarantee.
Buyers are responsible for being aware of their weather. Failure to purchase a heat pack to provide additional protection against extreme cold weather may void the Live Arrival Guarantee and requests will be handled at our discretion. Please understand that we package all plants with cold weather insulation during the winter months at no additional cost; however, some extreme low temperatures may warrant the use of a heat pack. If you are unsure of whether or not to purchase a heat pack, please feel free to reach out to us with your predicted temperatures and we will discuss the best options available.
Stolen packages are not covered under the Live Arrival Guarantee. We are not able to file claims for stolen packages, but will be happy to assist with any information the buyer may need to compete the claim.
Requests unaccompanied by photographs documenting the condition of the box and plant upon arrival will not be honored.
Requests after 1 hour of the first delivery attempt will be handled at our discretion. We understand sometimes life gets in the way, but we cannot guarantee live arrival of plants that have been left out in extreme weather for over 1 hour.
Altering the plant in any way beyond how it arrived will void the Live Arrival Guarantee. Please understand that we take meticulous packing pictures to demonstrate the care we take in shipping each order and will compare these to the pictures provided to ensure buyers have received the same plant purchased. Please do not remove any foliage or roots, damaged or not, without a written request from us to do so. Removal of any part of the plant, regardless of damage or health, will void the Live Arrival Guarantee.

Success and health of the plant is not guaranteed after arrival. We proudly sell healthy plants, but cannot be held responsible for the plant’s success once it is out of our hands and in your care. Some of our plants are sensitive and particular about their care, please be knowledgeable of the care required for each plant prior to purchasing. If you have questions or concerns about your new plant’s care, please feel free to inquire. Although we cannot guarantee success, we will be happy to provide you with a basic care regimen for your new plant.

If you have any questions about the Live Arrival Guarantee or issues with your plant, please do not hesitate to reach out!

What is covered by the Live Arrival Guarantee?

Dead or severely damaged plants as a result of:
- Extreme temperatures
- Carrier mishandling and damage including crushed packages
- Excessively delayed packages as a result of the carrier including lost packages

How do I use the Live Arrival Guarantee?

Buyers are responsible for reaching out to us within 1 hour of the first delivery attempt. This is to ensure that plants are not left outside in extreme weather conditions after delivery.
Buyers must provide photographs of the dead or severely damaged plants as well as the package at the time of arrival. These photographs should include an overall picture of the plant in question and clear pictures of the severe damage. In the event of dropped foliage, please include all pieces in the overall picture of the plant. Please understand we may request additional photographs to help us best determine the quickest way to resolve the issue.
In the event of a full refund, credit, or replacement, return of the original plant may be required. Please take care to package the plant as carefully as possible. We encourage you to reuse the same packaging materials used to receive the plant and are happy to assist with any packaging tips as needed. We will provide a return label for shipping of the original plant, but cannot reimburse self-paid labels. Please do not purchase your own label and, instead, wait for us to provide you with one.